FAQ

Frequently Asked Questions



3. CAN I TRUST DELSUSHI WITH MY PERSONAL INFORMATION? PDF Print E-mail
Written by Yang Yu   
Sunday, 10 August 2008 15:15

The ordering system and DELSUSHI.COM website is authenticated by the latest SSL encryption technology that ensures maximum security. Just like you are trusting us to bring you fresh fish, you can trust us with your payments. If you are still wary, you can always pay with cash.

Last Updated on Monday, 07 March 2011 13:14
 
8. HOW MUCH DOES DELIVERY COST? PDF Print E-mail
Written by Yang Yu   
Thursday, 07 August 2008 01:30

Delivery at DELSUSHI has a flat fee of $2.50 per order with minimum of $15.00 including the delivery fee! (and tip is always welcome!)

Last Updated on Monday, 09 January 2017 14:21
 
7. CAN I MAKE FUTURE/ADVANCE ORDERS? PDF Print E-mail
Written by Yang Yu   
Wednesday, 06 August 2008 13:27

We accept orders for future dates! You can place your orders up to 6 days in advance. Simply note the time and date you wish your order to arrive in the comments box upon checkout. Advanced orders will be delivered within 10 minutes of the requested time!

Last Updated on Saturday, 22 September 2012 16:10
 
4. HOW DO I KNOW IF MY ORDER HAS BEEN PROCESSED? PDF Print E-mail
Written by Yang Yu   
Wednesday, 06 August 2008 11:28

As soon as we receive your order, you will get an email confirmation. If you don't receive a confirmation email within 15 minutes of placing your order, call us at 858-202-1333 to see what is going on and we will fix the problem.

Last Updated on Sunday, 19 February 2012 22:53
 
12. I HAVE BEEN CHARGED MULTIPLE TIMES FOR MY ORDER. WHAT SHOULD I DO? PDF Print E-mail
Written by Yang Yu   
Wednesday, 06 August 2008 08:47

If you have received a declined transaction for credit card orders due to an address verification mismatch (AVS) or incorrectly input fields, the attempted charge will show on your statement. Authorize.net, our credit card merchant, puts declined transactions on hold for 2 business days and clears the hold after they have resolved the decline. If you have multiple charges showing on your account, wait 2 business days for it to clear. If it does not clear, please feel free to contact us at 858-202-1333

Last Updated on Saturday, 22 September 2012 16:10
 
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